About the Customer Support Experience Architect role
Customer Support Experience Architect positions focus on delivering results in their domain. This page aggregates open Customer Support Experience Architect roles and what employers typically expect.
**Job Title: Customer Support & Experience Architect Location: Dubai, UAE** ** Job Summary ** Design and implement AI-driven customer experience solutions Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows. ** Key Responsibilities** - Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain, and custom flows - Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR, and more - CRM Integration: Lead the integration of CRM and automation tools for a unified customer view - AI to Human Escalation: Create seamless escalation flows from AI to human support - KPI Setup: Establish KPIs, routing logic, and playbooks for scalable tenant and landlord support**Requirements** ** ** - Experience: 4+ years in CX, Support Ops, or Solution Design - AI Expertise: Proven experience building or leading AI-assisted support systems - Technical Skills: Familiarity with tools like Freshdesk, HubSpot, Twilio, WATI, SleekFlow, Gupshup, Make, and Zapier - Startup Environment: Ability to thrive in high-growth startup environments - UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design - Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech, proptech, or SaaS industries**Remote Work: This is a fully remote role, but candidates in or near the UAE time zone are preferred**
Salary estimate
$128,000 – $173,000/yr
Provided by the employer.
Skills for this role
HubspotAutomation
Resume tips for Customer Support Experience Architect applicants
Lead with measurable achievements relevant to Customer Support Experience Architect (numbers, scope, impact).
Mirror the exact keywords from the Customer Support Experience Architect posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Hubspot, Automation).
Keep it to one page for early-career, two pages for senior Customer Support Experience Architect candidates.
Interview preparation
Prepare concrete STAR-format stories that show Customer Support Experience Architect outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Customer Support Experience Architect problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About LeadingEdge HR Solutions
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