Customer Support Coordinator (Remote)

**Customer Support Coordinator (Remote)** **Location:** Syria – Fully Remote **Employment Type:** Full-Time **Experience:** 1–3 Years **Department:** Customer Support **Language:** Fluent English (Written & Spoken) **About Azurreo** Azurreo is a global technology and outsourcing company with more than 15 years of experience delivering telecommunications, IT, and managed services across more than 25 countries. As part of our group, you’ll also support **SignalVerify**, our global telecom testing platform operating in over 144 countries, helping mobile operators and technology companies validate their networks worldwide. Our multicultural team works remotely across several countries, delivering high-quality services while fostering collaboration, innovation, and continuous learning. We believe in empowering talented professionals, investing in their growth, and creating long-term career opportunities. **About the Role** We are looking for a **Customer Support Coordinator** to join our growing international Customer Support team. In this role, you’ll be the first point of contact for our international customers, helping them resolve technical issues while delivering an outstanding customer experience. You’ll troubleshoot common technical problems, manage support tickets, coordinate with internal technical teams, and ensure every customer receives timely updates throughout the resolution process. This position is ideal for someone who enjoys solving problems, communicating with customers, and working in a fast-paced technical environment. You’ll gain exposure to international telecom and hosting technologies while working alongside experienced professionals in a supportive and collaborative team. ## Tasks **Key Responsibilities** * Respond to customer inquiries via email, ticketing systems, and other communication channels. * Provide professional, friendly, and timely customer support. * Troubleshoot Tier 1 technical issues related to hosting and network services. * Assist customers with DNS, SSL certificates, FTP, email configuration, and other basic technical requests. * Accurately document all customer interactions and technical findings within the ticketing and CRM systems. * Escalate complex technical issues to senior engineers with clear documentation. * Follow up with customers to ensure issues are resolved and expectations are met. * Monitor open support tickets and ensure they are progressing according to internal service levels. * Collaborate with technical teams to resolve customer issues efficiently. * Contribute to internal knowledge base articles and documentation. * Identify recurring customer issues and recommend improvements to support processes. * Support continuous improvement initiatives within the Customer Support department. ## Requirements **What We’re Looking For** **Required Qualifications** * Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field. * 1–3 years of experience in Technical Support, Customer Support, Helpdesk, or IT Support. * Fluent English (written and spoken). * Excellent communication and customer service skills. * Strong troubleshooting and analytical thinking abilities. * Good understanding of: * DNS * SSL Certificates * FTP * Basic networking concepts * Experience using ticketing systems or CRM platforms. * Excellent organizational and time-management skills. * Ability to prioritize multiple tasks in a fast-paced environment. * Comfortable working independently in a fully remote environment. * Reliable internet connection and suitable remote working setup. * Based in Syria. **Preferred Qualifications** * Previous experience supporting hosting, cloud, or telecommunications services. * Familiarity with VoIP, networking, SD-WAN, or telecom technologies. * Experience using remote support tools. * CCNA, Network+, or similar technical certifications are a plus. * Experience supporting international customers. * Familiarity with AI tools such as…