Customer Support Analyst I

**Looking to start your career in Technology? We have opportunities right here in mid-Michigan!** Vertafore is looking for talented people to join our team. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology. **The insurance industry runs on Vertafore.** We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with **Distribution Velocity** – speed, performance, and trust - to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, **we lead at the intersection of innovation and trust**, giving insurance professionals the confidence to transform and win in the AI era. Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India. JOB DESCRIPTION Our Customer Support Analysts play a key role in building customer relationships and orchestrating and managing complex, technical customer support cases. Our Analysts grow and develop their technical skills so they can work as a team to successfully determine the root causes of challenging issues. **Core Responsibilities:** · Provides the highest level of customer support to our Enterprise customers. · Researches and resolves complex enterprise customer Issues using advanced tools and methods. · Provides product and technical guidance, internally and externally. **Knowledge, Skills and Abilities:** · Advanced communication (written and verbal) and interpersonal skills. · Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines · Highly proficient with MS office and relevant tools and technologies, with ability to troubleshoot and resolve complex and technical issues · Proactively learns and acquires new skills. · Familiarity with Vertafore products preferred · Familiarity with Databases preferred · Problem solver, analytical, with critical thinking skills · Demonstrates regular and reliable attendance **Qualifications:** · Minimum 12 months of support experience, preferably in a technical environment · Bachelor's Degree Preferred **Additional Requirements and Details: •** Travel required up to 5% of the time • WFH flexible • Ability to work remote with a stable internet connection on an as needed basis • Occasional lifting and/or moving up to 10 pounds • Frequent repetitive hand and arm movements required to operate a computer • Specific vision abilities required by this job include close vision (working on a computer, etc.) • Frequent sitting and/or standing • #LI-Hybrid • $47000/ year