Customer Success Team Leader

Who we are: Mama Money is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond. What started in 2015 as a cross-border payments service has grown into a multi-product financial platform, giving people the tools to send, save, and manage money — on their own terms, at a socially fair price. Mama HQ is in beautiful Cape Town, South Africa. We're 154 people strong (and counting), representing 19 countries across Africa, Asia, the UK, and Europe. From remittances to a growing range of financial products, everything we build is in service of people who deserve better. Our culture reflects that same commitment: we look after our team the way we want them to look after our customers. "Just be lekker!" means we trust our talented, diverse people to do what's right and make it happen — simply and with heart. We've earned a few accolades, built lasting partnerships, and grown our reach in ways we're proud of. We've had good times and tough times, but our focus has never shifted: people over profit, always. We're looking for a Customer Success Team Leader to coach, motivate, and grow a high-performing customer service team at Mama Money. You'll drive service excellence, balance performance with compliance, and help us keep making life easier for the customers we exist to serve. If you're a confident, people-first leader who loves solving problems before they happen, we'd love to hear from you.