Customer Success Project Manager

Customer Success Project Manager Experience: 5+ years Location: Bangalore AppViewX is the only machine and agent identity security company built for the AI and quantum era, bringing together discovery, automation, control, and intelligence. The AVX Platform helps enterprises reduce risk by providing complete visibility and governance over every machine and AI agent identity, automating their lifecycle, controlling their access, and proving compliance at the speed business demands. Trusted by global enterprises across financial services, healthcare, and technology, AppViewX is recognized as a leader in the IDC 2026 MarketScape for Certificate Lifecycle Management and KuppingerCole’s 2025 Non-Human Identity Management Leadership Compass. For more information, users can visit appviewx.com. Role Overview: Customer Success Project Delivery Consultant play a key role in driving Customer onboarding, working with different functional teams within the CS Organization. Onboarding will have customer and internal interactions, will have dependencies across different functions like Sales, CSMs, Implementation Architects, Support, Engineering and Customer. This candidate will be skilled in getting the best out of the onboarding team members, by effectively driving schedule, scope, FTV and TTOV. The right candidate will be a self-starter, has previous experience in working with international teams and willing to go the extra mile in meeting client satisfaction and project success. Key Responsibilities: Coordinate internal resources to deliver customer outcomes as sold Previous experience in Project Management in a technology company handling simple and complex projects and ensuring Project delivery within the constraints of time, cost, quality and scope. Drafting Project Plans, WBS, Project Charters on the go. Experience handling P2V migration projects for Enterprise customers Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality. Ensure resource availability and allocation. Ability to develop detailed project plans to monitor and track status of Projects. Demonstrate ability to dedicatedly manage changes to the original project scope, project timeline, and project costs using appropriate verification techniques. Develop and manage Project dependencies. Handle Project issues and risks Extraordinary interpersonal skills with the ability to partner effectively with other team members of diverse backgrounds and levels of experience. Conceptual understanding of PKI, DNS, Active Directory, ADCS, CRL, OCSP, and associated cryptographic standards Deliver Onboarding status reports and presentations. Craft and maintain comprehensive project documentation. Report and bring up to management as needed. Successfully maintain the relationship with the client and all stakeholders. Develop relationships with customers enabling CSM success What we require: Minimum 5 years’ experience working in a Customer facing role. Proficient written and verbal communication skills in English. Solid organizational skills including attention to detail and multi-tasking skills Strong working knowledge of Microsoft Office and project planning tools PMP / PRINCE II certification a plus Working knowledge of Project Management tools Working knowledge of Agile project management, a plus Experience using change management processes for dynamic professional services projects External customer-facing management experience a plus (including partners) Internal customer relationship management experience (i.e. sales, pre-sales) a plus Experience managing multiple clients in parallel a plus Willing to work in shifts covering US region Our Values At AppViewX, our values reflect how we work together in practice—not just what we aspire to. They show up in everyday decisions, how we collaborate across teams, and how we treat each other while building and delivering our work. If these values r…