Customer Success Manager, U.S. Defense and Intelligence

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Customer Success Team at Planet is looking for a Customer Success Manager specializing in the Defense and Intelligence sectors. This role will focus primarily on supporting customers within the U.S. Defense and Intelligence communities, helping them derive maximum value from Planet’s imagery, platform, and services. We are looking for a geospatial expert to foster and manage relationships with customers utilizing our platform and imagery in these critical domains. Your mission will be to serve as a trusted advisor, ensuring our clients derive maximum value while staying informed about product updates and industry developments. We are seeking candidates who understand the strategic importance of remote sensing data in Defense and Intelligence contexts, capable of guiding customers through platform nuances and identifying tailored solutions for them. This is a full-time, hybrid role which will require you to work from our D.C. office in Arlington, VA 3 days per week. Impact You'll Own: Build and maintain long-lasting relationships with Defense and Intelligence customers, with a focus on U.S. accounts Ensure successful onboarding, training of new customers, and effective use of products Provide hands-on training and support to help customers effectively use Planet’s platforms, data, and solutions Assist customers to expand their usage and adoption of our products Bring geospatial and mission knowledge to every interaction, acting as a trusted technical advisor Serve as the internal advocate for your customers and the external face of Planet, ensuring alignment on goals and outcomes Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals Maintain consistent communication with customers throughout the contract lifecycle and escalate issues as needed Collaborate with internal teams (Sales, Product, Support, Professional Services) to deliver a seamless customer experience Identify and drive expansion opportunities while managing renewals through strategic collaboration with Account Executives What You Bring: 4+ years of experience in Customer Success, account management, or related fields Bachelor's degree in a relevant field Experience collaborating with the U.S. Department of Defense and/or Intelligence Community Excellent orientation towards delivering solutions and value to clients Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors Excellent problem-solving abilities and a proactive approach to work Ability to multitask, work independently, prioritize, and manage time effectively Technical experience in remote sensing platforms and solutions Excellent communicati…