Customer Success Manager

Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code. At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems. To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be. ROLE OVERVIEW We are seeking a seasoned and empathetic Customer Success Manager to join Tonkean and help shape the future of our CS function. In this role, you will work directly with high-revenue enterprise customers across a wide range of industries to ensure adoption, retention, and expansion. You’ll be responsible for building deep relationships with executive stakeholders, guiding them through the customer lifecycle, and ensuring they realize measurable business outcomes from Tonkean. This role is ideal for an experienced Customer Success professional who thrives in high-growth environments, is strategic in approach, and is passionate about customer value. You’ll influence the evolution of Tonkean’s success model, partner cross-functionally with sales and product, and serve as a trusted advisor to our most strategic accounts.