Customer Success Manager

Rockstar is recruiting for an early-stage technology company building the operating system for independent primary care. They give Nurse Practitioners (NPs) everything they need to start and run their own practices — from billing and insurance infrastructure to AI-powered workflow automation. They are positioned to be the fastest growing in-person primary care company ever. The company was co-founded by Lava Sunder and Anne Gifford and has raised a Series A backed by top investors, as well as the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac & more. ### **About us** The company is an **early-stage technology company** building the **operating system for independent primary care**. They give Nurse Practitioners (NPs) **everything they need to start and run their own practices** — from billing and insurance infrastructure to AI-powered workflow automation. They’re positioned to be the **fastest growing in-person primary care company ever**. The company was **co-founded by Lava Sunder and Anne Gifford** and has **raised a Series A backed by top investors**, as well as the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac & more. ### **About the Role** At the company, they’re building something **fundamentally different**: a **network of hyper-local, independent, in-person primary care practices powered by modern technology**. This is a **completely new model of care**. Today, **88% of patients prefer a provider powered by this platform vs. elsewhere**, and **patients return at 2× the national average** - not because of marketing, but because the **experience actually works**. That foundation creates a **unique opportunity**. When patients trust their provider and keep coming back in-person, there’s a **wide surface area for growth**, from follow-up care and longitudinal programs to longevity care to new services like cash and wellness products, better retention loops, and entirely new ways of engaging patients. This role is about **unlocking that**. As the **Practice Launch Manager**, you’ll **own the end-to-end process of launching new nurse practitioner practices** on the platform. ### **What you’ll work on** - **Own the full launch lifecycle**: You'll **guide NPs from signed contract through their first weeks of seeing patients**. - **Guide new providers through EHR setup, scheduling configuration, and ZocDoc activation**, coordinating with external partnerships to ensure a seamless launch. - **Conduct launch readiness checks** and **troubleshoot issues before go-live**. - **Serve as the primary point of contact for providers** during the launch window, available and responsive via phone, text, and email. - **Coordinate with credentialing, billing, and operations teams** to ensure pre-launch checklist is complete. - **Manage a rolling pipeline of provider launches**, tracking milestones, deadlines, and blockers. - **Refine the launch playbook**: Document and identify bottlenecks and **build repeatable processes**. - **Coordinate with credentialing, billing, and operations teams**: You will **ensure all pre-launch requirements are met on time**. - **Provide coaching and direction for new providers**: Support them on **early practice-building strategies**, including follow-up scheduling, appointment availability optimization, and patient communication - **Report on launch metrics**: Time to first appointment, credentialing cycle time, early appointment volume and **flag at-risk launches**. This is a **high-ownership, 0-to-1 role**. If you **thrive in ambiguity, love wearing multiple hats**, and want to make a **real impact in healthcare without corporate bureaucracy**, this is for you. ### **What you’re like** - You're **empathetic and emotionally intelligent**, able to steady first-time practice owners through the uncertainty of launching a business. - You have a **high degree of autonomy** and the **ability to scale from 10 to 1000**. - You’re **excited to work directly with providers**. - You ha…