Customer Success Manager positions focus on delivering results in their domain. This page aggregates open Customer Success Manager roles and what employers typically expect.
JOIN EASYGENERATOR AND HELP CUSTOMERS UNLOCK THE FULL VALUE OF E-LEARNING Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth. What you will be doing - Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. - Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. - Objectively assess account health scores and proactively take action to improve them. - Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. - Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. - Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities. - Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions. What you will bring - A bachelor's degree or higher. - 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required. - Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen. - A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders. - A customer-oriented approach, with the ability to identify the real need behind a request. Nice to have - A passion for HR tech and familiarity with the latest trends in the space. Ready to Join Us? If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!
Salary estimate
$179,000 – $241,000/yr
Provided by the employer.
Skills for this role
Customer SuccessAccount Management
Resume tips for Customer Success Manager applicants
Lead with measurable achievements relevant to Customer Success Manager (numbers, scope, impact).
Mirror the exact keywords from the Customer Success Manager posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Snowflake, Airflow, Customer Success, Account Management).
Keep it to one page for early-career, two pages for senior Customer Success Manager candidates.
Interview preparation
Prepare concrete STAR-format stories that show Customer Success Manager outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Customer Success Manager problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About easygenerator
Easygenerator is actively hiring on Jobedly. Explore their open roles and what it's like to work there.