Customer Success Manager - Pacific Time

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. Our Customer Success team works with Webflow’s most high-impact customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform. We’re the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow. As the primary partner for our accounts, we play a central role in their long-term success and in Webflow’s. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our business. We’re looking for a Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve. About the role: Location: Remote-first (United States; BC, Canada) Must be based in the Pacific time zone Full-time Permanent Exempt Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location. United States (all figures cited below in USD and pertain to workers in the United States) Zone A: $148,500 - $175,000 Zone B: $139,500 - $164,000 Zone C: $130,000 - $154,000 Canada (All figures cited below in CAD and pertain to workers in BC, Canada) 144,500 - 170,000 For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Application Information: Application deadline: applications accepted on an ongoing basis until position is closed and filled This posting is for an existing vacancy Reporting to the Manager, Customer Success As a Customer Success Manager, you’ll … Build strong working relationships with your customers’ day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey. Learn each customer’s goals and workflows so you can guide them toward meaningful wins with Webflow’s AI-native website experience platform. Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans. Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption of new features. Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement. Own full execution of the renewal process for your book of business, from forecasting through close to protect and grow recurring revenue. Bring clear, organized customer insights back to the business to help improve our product, processes and overall experience. Travel up to 15% (1-2x per quarter) About you: Requirements: 3+ years prior experience in Custom…