Customer Success Manager, Mid-Market

TAKE YOUR CAREER TO NEW HEIGHTS WITH LOOPIO! 🚀✨ COMPANY DESCRIPTION: Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows employees to master their craft. We attract and retain naturally curious people, who have grit, and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam. ABOUT THE ROLE: Loopio is looking for a relationship-focused, data-oriented individual who wants to join our amazing Customer Success team! In this role, you will manage your own accounts, and collaborate with the wider Customer Success team on initiatives to drive forward our CS Team. You’ll also join a rapid-growth company with endless opportunities to accelerate your career! Are you ready for your next adventure? WHAT YOU'LL BE DOING - Build meaningful relationships with Loopio's Mid-Market customers through engaging emails, phone calls, and in-person meetings - Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase - Partner with customers to develop meaningful plans that feed their long-term goals and adhere to our Customer Journeys - Develop creative strategies to increase customer adoption and produce Loopio advocates - Collaborate with our Account Management team to drive growth and reduce churn - Manage key metrics that feed into team-based goals around adoption, retention, growth, and advocacy - Measure and action on adoption data through our Customer Health Score framework - Work with the Product Teams to champion customer insights and stories - Share Customer Success stories through case studies, blog posts, and internal communication - Work with the Support & Services Teams to ensure alignment and provide a cohesive Loopio experience WHAT YOU'LL BRING TO THE TEAM - Impeccable written and oral communication skills; you’re talking to our customers, after all! - Superb relationship-building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients - Extremely analytical; you leverage data in all of your decision-making - Highly organized; your calendar reminders have calendar reminders - Results-oriented; you always have your next goal in mind and a plan to get there - At least 1-2 years of Account Management, Customer Success, or similar experience - Experience in a SaaS company is a plus - Experience writing sales proposals or responding to RFPs is a huge plus WHERE YOU’LL WORK 📍 - Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from. - Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru). - The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC). - We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you! - You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday - We encourage asynchronous collaboration to effectively work as a global #OneTeam! WHY YOU’LL ♥️ WORKING AT LOOPIO - Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice https://lattice.com/e-lp/talent-products?utm_source=google&utm_medium=p…