Customer Success Manager, Loqate

**Enabling safe and rewarding digital lives for genuine people, everywhere** We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. **Customer Success Team** At GBG, we don’t just provide products — we deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our ever-evolving Customer Success team and have a direct impact on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: - Understanding our customer’s goals and quantifying how GBG helps achieve them - Demonstrating curiosity in our customer’s needs and their business strategy - Building relationships and engagements across different levels of our customers - Partnering cross functionally within GBG to operate on behalf of our customers - Challenging both our customers and GBG team on new ways to innovate for growth **The Role - Customer Success Managers** As a Customer Success Manager at GBG, you’ll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You’ll collaborate cross-functionally to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. **What you will do** - Own the customer onboarding process to ensure a smooth implementation and quick time to value - Help design and measure health metrics and implement improvement plans as required - Build relationships with existing contacts and identify new contacts to deepen engagement - Responsible for contract renewals including revenue retention and growth - Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements - Proficient in GBG’s solutions and the value they provide across various use cases - Understand your customer’s needs to guide them through best practice product adoption - Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed. **Skills we are looking for** - Previous experience working directly in customer facing roles including day-to-day and senior level engagements - Passion for providing a best-in-class customer experience - Owning and managing customer meetings including business reviews - Developing customer account plans and/or SWOT analysis - Ability to translate data into compelling success stories - Comfort working cross-functionally across a variety of internal departments in a fast-paced environment - Proactive mindset in identifying solutions for customers and ability to manage through execution - Interest in product capabilities and how to apply them as solutions for customer needs - Agility to work in grey areas and apply an entrepreneurial mindset to tackle new challenges - Curiosity in new ways or operating including leveraging A…