Customer Success Manager Junior

**Orquest** was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put **AI** and **machine learning** at the service of stores so they always have the right employee, in the right place, at the right time. Our team is growing and we're looking for a **Customer Success Manager Junior (CSM)** to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients. ### ✨ How you'll make a difference - **B2B Relationship Management:** You will manage and nurture a portfolio of mid-sized and enterprise B2B accounts, navigating their organizations to build trusted relationships with key stakeholders. - **Value Realization:** You won't just track usage; you will understand what specific KPIs your clients want to improve and guide them to achieve those goals using Orquest. - **Data-Driven Storytelling:** You will use data and reports to prepare meetings and demonstrate the tangible ROI and time-savings our tool provides to the client. - **Proactive Account Health:** You will monitor adoption metrics, anticipate risks, and manage day-to-day situations with clients, ensuring they see continuous value in our software. - **Cross-functional Collaboration:** You will act as the voice of the customer, proposing internal improvements and escalating product feedback to our tech and adoption teams. ### 🧩 What we are looking for - **2+ years of experience** as a Customer Success Manager. - **B2B SaaS Experience:** You must have proven experience dealing with B2B clients. You know how to navigate corporate accounts, manage expectations, and handle situations where a client might not immediately see the value of the tool. - **Analytical Skills:** You are comfortable working with data, Excel, and ideally Power BI, to build reports that tell a story. - **CRM Proficiency:** Previous experience using CRMs (HubSpot, Vitali, Salesforce) to manage your pipeline. - **Languages:** Excellent English and Spanish. A strong level of French is a massive plus. - **Soft Skills:** Highly proactive, resilient, structured, and capable of prioritizing tasks autonomously. - **Nice to have***:* Previous knowledge of the Retail or Restaurant/QSR industries. ### 🌱 What we offer ✨ A key role in a fast-growing international SaaS company 🌍 A diverse, global team and collaborative culture 💡 Real ownership and autonomy to drive impact 💎 Beyond the Salary: - Comprehensive Medical Insurance. - OpenUp platform for your mental well-being. - Cobee for flexible compensation (meals, transport, etc.). - Language classes to keep you growing. - A flexible work model