Customer Success Manager

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in the United States.** This role offers the opportunity to guide enterprise customers through successful adoption of cutting-edge AI technologies and maximize the value of advanced computing solutions. You will serve as a strategic advisor, helping organizations transform their AI goals into measurable business outcomes. The position combines customer relationship management, technical understanding, and cross-functional collaboration across product, engineering, sales, and services teams. You will own the customer journey from onboarding and deployment through expansion, retention, and long-term partnership. The ideal candidate brings experience managing complex enterprise accounts and a strong understanding of AI, cloud, or technical platforms. This is an exciting opportunity for a customer-focused professional who wants to help organizations unlock the potential of enterprise AI at scale. ### Accountabilities: - Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion phases. - Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies. - Lead onboarding and deployment initiatives by coordinating closely with solutions engineering, professional services, product, and technical teams. - Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention. - Proactively identify opportunities for account growth by introducing additional solutions, use cases, and expansion opportunities across customer organizations. - Represent the voice of the customer internally by sharing feedback, product needs, feature requests, and roadmap insights with product and engineering teams. - Conduct executive business reviews to demonstrate ROI, adoption progress, usage trends, and strategic recommendations. - Collaborate with sales, marketing, and technical teams to develop customer advocacy initiatives, references, and success stories. - Build trusted relationships with both technical and executive stakeholders to ensure customers achieve maximum value from the platform. **Requirements:** - 5–10+ years of experience in Customer Success, Technical Account Management, or similar enterprise-facing roles. - Experience supporting complex enterprise customers within AI/ML infrastructure, cloud computing, deep technology, SaaS, PaaS, or hardware/software environments preferred. - Proven ability to manage multi-stakeholder accounts and establish strong relationships with executive-level business and technical audiences. - Working knowledge of AI/ML workflows, large language models (LLMs), machine learning infrastructure, or high-performance computing concepts. - Demonstrated success driving customer adoption, retention, expansion, and measurable business outcomes. - Strong project management skills with the ability to coordinate multiple priorities and cross-functional initiatives. - Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical teams and executive audiences. - Strong analytical mindset with the ability to identify customer trends, risks, and growth opportunities. - Bachelor’s degree or equivalent experience in a technical, business, or related field. - Experience with AI accelerators, GPUs, LLM fine-tuning, inference technologies, MLOps platforms, or enterprise AI solutions is a plus. - MBA or advanced technical degree is preferred. **Benefits:** - Competitive base salary range of **$148,500 - $181,500 USD**. - Comprehensive total rewards package including salary, equity opportunities, and employee benefits. - Medical insurance c…