Customer Success Manager (AI Adoption & Customer Outcomes)

Clinically AI is an AI company transforming how clinicians, administrators, compliance teams, and healthcare organizations manage documentation, chart auditing, and operational workflows through artificial intelligence. The platform reduces administrative burden, improves documentation quality, strengthens compliance readiness, and drives operational efficiency through AI-native workflow automation. We operate at the intersection of healthcare operations, clinical workflows, artificial intelligence, and real-world adoption, where success depends on trust, sustained usage, measurable outcomes, and deep workflow integration. We are seeking a Customer Success Manager to drive customer adoption, retention, expansion, and long-term customer outcomes across the Clinically AI platform. This is a strategic, customer-facing role that sits at the intersection of customer success, workflow adoption, implementation execution, AI enablement, and revenue growth. If you're the right person for this role, you think in terms of workflows, systems, and measurable outcomes rather than accounts or activity alone. You bring experience in Customer Success, Account Management, Implementation, Consulting, or similar customer-facing roles within SaaS, healthcare technology, or workflow-driven software environments. You have a proven track record of driving adoption, retention, renewals, expansion, and customer outcomes while managing complex stakeholder relationships across customer organizations. You are comfortable operating cross-functionally with Sales, Product, Implementation, Support, and Engineering teams and thrive in fast-paced, high-accountability environments where priorities evolve quickly. You actively use AI tools in your daily workflow to improve productivity, communication, analysis, and execution, and you understand how AI can be embedded into real-world operational workflows to create measurable value. In this role, you will own customer adoption, retention, expansion, and long-term value realization across an assigned book of business. You will serve as the primary advocate for your customers while ensuring they achieve the specific goals and outcomes that drove their decision to partner with Clinically AI. You will guide customers from implementation through renewal and expansion, ensuring AI becomes embedded into daily operations and delivers measurable business impact. This role is central to Clinically AI's "Be Used" strategy, helping healthcare organizations confidently adopt AI technology, build AI capability across their teams, and realize meaningful operational transformation. Success in this role is measured by customer adoption, retention, expansion revenue, customer health, Success Criteria achievement, and long-term customer outcomes. KEY ATTRIBUTES TO SUCCEED - Customer Outcome Orientation You focus on measurable outcomes, value realization, and customer impact rather than activity metrics or relationship management alone. - Workflow-Centered Thinking You understand how healthcare organizations operate in real clinical and administrative environments and how AI must integrate into those workflows to create lasting value. - AI-Native Execution You actively use AI tools in your daily workflow to improve speed, effectiveness, communication, and operational execution. - Systems Thinking You understand how implementation, adoption, utilization, customer health, retention, and expansion connect into a unified customer lifecycle. - Communication & Influence You communicate effectively across clinicians, executives, administrators, IT stakeholders, compliance leaders, and internal teams while driving alignment and execution. - Customer Advocacy You naturally champion customer needs internally while balancing business objectives and ensuring customers receive exceptional outcomes. - Startup Adaptability You thrive in ambiguity, rapid iteration cycles, evolving priorities, and high-accountability environments. REQUIRED - 4+ year…