Customer Success Intern

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week (Monday - Wednesday). Dates of Program: August 24, 2026 - November 13, 2026 (12 weeks) Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience. Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship. Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships . As a Customer Success Intern at KnowBe4, you will see business through the lens of the provider of the world's largest integrated new-school security awareness training and simulated phishing platform, as you grow your knowledge of KnowBe4’s products, systems, business operations, and sales strategies. The Customer Success (CSM) internship program will give aspiring professionals exposure to real strategies and techniques applied in a working CSM sales organization. The candidate selected for this internship will be exposed to real sales cycles, sit in on Team Lead and Director huddles, and get hands-on experience effectively prospecting. Key Responsibilities: Successfully complete console demonstration and onboarding training; Shadow live CSM customer console demos and onboarding engagements Observe at least 3 console demos calls with new KnowBe4 customers Shadow KnowBe4 CSMs from varying levels of tenure Work with cross-functional teams to understand the KnowBe4 business model better Support the CSM teams in the day to day Customer Success sales activities by assisting in performing pre customer call preparation discovery and post customer call salesforce documentation Validate Customer contact information is accurate and correct where needed Assist in identifying and performing tasks that will free up time for our CSM team and allow them to remain focused on their customers and maximizing their effective selling time Work collaboratively with CSM leadership and their pricing specialists to observe a renewal quote through the sales cycle Learning Objectives: Learn CSM lifecycle and how to quote and forecast a renewal opportunity Get a full understanding of the CSM customer engagement processes and documentation in Salesforce Complete a successful console demo & identify and quote a mid subscription customer upsell Apply customer engagement and negotiating skills effectively Translate classroom experience into practical application during the internship Internship Opportunities/Experiences: Attend all scheduled professional development events for the intern program On the job training to learn the best business practices related to prospecting and…