Customer Success Engineer

Location: India, Bangalore (Remote) Big Ideas. Real People. At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We’re looking for driven and talented people like you to join our CS team and our mission to change the future of cloud security. Ready to dive in and swim with our pod? Highlights: High-growth: Over the past seven years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities. Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. About the Role: We're looking for an Associate Customer Success Engineer to join our Customer Success Engineering team. This is a great next step for someone with 1–3 years of experience in a customer-facing technical role who wants to grow into a career in cloud security and customer success engineering. You'll work alongside senior CSEs and Customer Success Managers to support Orca customers day-to-day, helping them get value from the platform, troubleshooting technical questions, and learning the ins and outs of cloud security along the way. You won't be thrown into the deep end: you'll be paired with experienced teammates, given structured ramp-up time, and coached as you take on more complex accounts and conversations. What You'll Do: Serve as a front-line technical point of contact for a portfolio of small-to-mid-size customer accounts, with support from senior CSEs on more complex issues. Help customers troubleshoot platform questions, configuration, integrations, alert findings, and basic cloud environment issues, in partnership with Support and Engineering. Assist with customer onboarding: environment connections, initial configuration, and getting new customers to their first “aha moment” with the platform. Support Customer Success Managers by preparing technical materials for check-ins, business reviews, and renewal conversations. Shadow and, over time, co-lead technical workshops and architecture discussions with customers. Document recurring issues, build internal runbooks, and contribute to the CSE knowledge base as you learn. Track and escalate product issues and feature gaps to Product and Engineering, and follow up with customers on resolution. Build foundational knowledge of cloud environments (AWS, Azure, GCP) and the broader CNAPP / cloud security space. What We're Looking For: 1–3 years of experience in a customer facing technical role - e.g., Technical Support Engineer, Support/Solutions Engineer, Implementation Engineer, junior DevOps or Security Engineer, or similar. Working familiarity with at least one major cloud provider (AWS, Azure, or GCP), hands-on project or lab experience counts. Comfort reading logs, APIs, and basic scripts (Python or Bash) to help diagnose issues; you don't need to be a developer, but you shouldn't be afraid of the command line. Strong w…