Customer Success Business Partner

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! The Role: Anaplan is looking for a highly driven and dynamic Customer Success Business Partner (CSBP) to join the Customer Success team in Jakarta, Indonesia. This role goes beyond traditional customer success. You will operate as a strategic advisor and transformation partner , helping our enterprise customers leverage Anaplan’s platform and AI capabilities to drive measurable business outcomes. This is what you will do at Anaplan As a CSBP, you will manage a portfolio of enterprise customers with the primary goal of maximizing their ROI on the Anaplan platform. Strategic Partnership & Executive Engagement Own and nurture relationships with C-suite executives (CFO, CIO, CHRO, CDO) and senior stakeholders, establishing yourself as a trusted advisor. Lead outcome driven Executive Business Reviews (EBRs), presenting compelling narratives that connect Anaplan's capabilities to the customer's strategic priorities. Advise customers on establishing a robust Center of Excellence (CoE) and governance structure to foster self-sufficiency and scale and enablement Value Realization & Adoption Drive measurable ROI and business outcomes from Anaplan investments across onboarding, implementation, and adoption phases ensuring strong customer health. Proactively monitor platform usage and sponsorship, identifying risks and deploying targeted action plans to drive sustained adoption and protect renewals. Develop and execute customer success plans aligned to value realization, adoption, and growth objectives. Develop customer success assets and playbooks and help drive customer references and case studies Commercial Growth & Expansion Identify and drive platform expansion opportunities, including AI use cases, across key business functions (e.g., Finance, Supply Chain, Workforce). Collaborate with Sales and Partners to build and progress pipeline within existing accounts Proactively identify and mitigate renewal risks in partnership with Renewal Managers and Account Executives to secure and grow the commercial relationship. Translate Anaplan’s platform and AI capabilities into clear business value to drive expansion and customer investment. Customer Advocacy & Internal Collaboration Serve as the voice of the customer to internal Anaplan teams (Product, Support, Community), advocating for their needs and ensuring objectives are aligned. Act as a primary point of escalation, focusing on swift resolution and maintaining positive momentum. Contribute to the development of customer success assets, playbooks, and customer case studies to strengthen the Anaplan community. Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction and loyalty Promote and support engagement with Anaplan through community usage, user groups, and event participation Act as the primary customer contact, managing stakeholders across business and IT Your Qualifica…