Customer Strategy & Eng Solution Advisor

## Customer Strategy and Engagement Solutions Advisor The Customer Strategy and Engagement Solutions Advisor supports the sales efforts of FedEx Transportation Management by analyzing RFI/RFP opportunities, designing creative business solutions, and developing pricing and proposal materials. This role plays a key part in ensuring outstanding customer experiences and driving strategic growth through solution design and sales enablement. ### Primary Responsibilities - Analyze incoming RFI and RFP requests and support sales in pursuing qualified opportunities. - Create detailed profit and loss (P&L) models for internal use and pricing files for customer proposals. - Participate in solution design, pricing strategy, proposal development, and presentation creation. - Collaborate with sales, lines of service, and operating companies to design innovative business solutions. - Facilitate sales leads through the solution design, proposal, and pricing process. - Complete RFI and RFP responses with accuracy and strategic alignment. - Develop, maintain, and utilize pricing models in coordination with the sales process. - Maintain libraries of sales and marketing content, RFI/RFP responses, and presentation materials. - Create and manage sales pipeline reports and other ad hoc reporting as requested. - Ensure accuracy and formatting of inputs; generate and run reports in Salesforce for Managed Transportation and Consulting opportunities. - Uphold the Purple Promise by delivering outstanding customer experiences. ### Education and Experience - Bachelor's degree in Logistics, Supply Chain, Business, or Economics required. - 5--7 years of experience in solution design, sales support, implementation, project management, and facilitation. ### Skills and Qualifications - Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). - Experience with Salesforce reporting and data management. - Excellent analytical, organizational, and communication skills. - Ability to manage multiple priorities and deliver high-quality work under tight deadlines. - Customer service oriented and strong team collaborator. ## Requirements, Perks, and Benefits (US -- Exempt) ### Physical & Cognitive Requirements (With or Without Accommodation) - Ability to follow policies and procedures. - Ability to read, write, and interpret information. - Ability to add, subtract, multiply, and divide. - Ability to use hands to finger, handle, or feel. - Ability to sit, walk, or stand for the duration of the shift. - Must possess visual acuity to perform essential job functions. - Ability to conduct physical tasks with a full range of motion throughout the warehouse environment. - Ability to lift/carry items up to 50 pounds. ### Equal Opportunity Employer FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities. - [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) - [Pay Transparency](https://www.laborposters.org/posters/federal-pay-transp-english-formattedesqa508c.pdf) - [Family and Medical Leave Act (FMLA)](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf) - [Employee Polygraph Protection Act](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf) ### E-Verify Program Participant Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more: - [E-Verify Notice (bilingual)](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) - [Right to Work Notice (English)](https://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf) / [Spanish](https://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf) FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with dis…