Customer Solutions Engineer

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Solutions Engineer based in the United States.** This role offers the opportunity to help engineering teams improve application reliability through innovative technical solutions and customer partnerships. You will work at the intersection of technology, sales, and customer success, helping teams adopt tools that improve testing, monitoring, and observability workflows. The position combines technical problem-solving, product expertise, and direct customer engagement in a fast-growing software environment. You will support prospects through evaluations, guide customers through implementations, and share insights that influence product development. This is a hands-on role for someone who enjoys explaining complex technical concepts and building trusted relationships with engineering teams. You will work with modern development tools and AI-assisted workflows while contributing to scalable customer enablement practices. The role provides meaningful ownership and the opportunity to make a direct impact in an international, remote-first organization. ### Accountabilities: As a Customer Solutions Engineer, you will help customers and prospects successfully adopt and maximize the value of a developer-focused reliability platform. You will combine technical expertise, communication skills, and customer empathy to solve real-world engineering challenges and support business growth. - Develop deep expertise in the platform and monitoring space to help customers address application reliability challenges. - Support prospective customers through technical evaluations, demonstrations, and proof-of-concept activities alongside sales and solutions teams. - Assist existing customers with technical questions, implementation guidance, and adoption strategies. - Build trusted relationships with engineering teams by understanding their environments, workflows, and business needs. - Create and improve technical documentation, enablement materials, and internal playbooks based on customer learnings. - Share customer feedback and insights with Product and Engineering teams to influence product improvements. - Use AI tools to accelerate customer-facing workflows, including researching customer environments, creating demo code, building proof-of-concept solutions, and drafting technical responses. ### Requirements: The ideal candidate is a technically skilled and customer-oriented professional who enjoys solving problems, communicating with developers, and helping organizations adopt new technologies. You should be comfortable operating independently in a remote environment while collaborating closely with cross-functional teams. - Professional experience in a technical, customer-facing, or customer-adjacent role such as software engineering with customer interaction, technical consulting, professional services, developer relations, or a similar field. - Strong technical skills with the ability to read, write, and debug code, particularly with JavaScript or Node.js. - Ability to understand complex technical environments and translate customer challenges into practical solutions. - Experience supporting technical evaluations, product demonstrations, implementations, or customer enablement initiatives. - Comfort using AI tools such as Claude Code, Codex, or similar technologies to improve productivity and customer outcomes. - Strong interest in working directly with customers, running demos, and explaining technical concepts clearly. - Excellent written and verbal communication skills in English. - Ability to work autonomously, manage priorities, and succeed in an async-first environment. - Located within the Eastern Time zone or within approximately one hour of it. ### Benefits: - Competitive compensation with a transparent 70% base salary and 30% commission structure. - On-target earnings (OTE) ranging from: -…