Customer Service Warehouse Associate

**Ewing Outdoor Supply** **5260 Brittmoore Rd.** **Houston, TX 77041** **Salary \*\* $18 - $20 per hour DOE \*\*** Ewing Outdoor Supply is a fourth generation, family-owned ***wholesale landscape, irrigation, and outdoor supply company*** looking for dependable, customer-focused team members to join our operations team. While we have a lot of mantras around the company, two are, “treat the customer right,” and “have fun doing it!” If that sounds like you, keep reading… This role provides a variety of activities—including ***customer service, warehouse operations, inventory support, local deliveries, and sales assistance***—making it ideal for someone who enjoys being active, working both indoors and outdoors, and being part of a fast-paced, team-oriented environment. Though preferred, this **hands-on, foundational role** doesn’t require prior industry experience; we provide **world-class training** to set you up for success from day one! So, do you value hard work, customer service, and teamwork? If so, reach out because we want to meet! **\*\*Preferred consideration for\*\*** Bilingual (English/Spanish) ### ### Responsibilities - Go the extra mile to engage customers - Greet and direct customers - Provide accurate information (e.g. product features, pricing and after-sales services) - Answer customers’ questions about specific products/services - Conduct price and feature comparisons to facilitate purchasing - Cross-sell products - Ensure racks are fully stocked - Manage returns of merchandise - Coordinate with your team to provide excellent customer service (especially during peak times) - Inform customers about discounts and special offers - Provide customer feedback to the Store Manager - Stay up-to-date with new products/services - Deliver a wide variety of items to different addresses and through different routes - Follow routes and time schedule - Load, unload, prepare, inspect and operate a delivery vehicle - Ask for feedback on provided services and resolve clients’ complaints - Inform customers about new products and services - Follow DOT regulations and safety standards - **Prior Outdoor Supply Industry Experience** - **Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.** - **Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.** - Customer orientation and ability to adapt/respond to different types of characters - Ability to multi-task, prioritize, and manage time effectively - Basic math skills - Be able to lift 50-70 pounds - Excellent communication skills, capable of building trusting relationships - Ability to perform in fast-paced environments - Valid driver’s license - Excellent organizational and time management skills - Good driving record with no traffic violations **Bonus Points for the Following\*** - **Bilingual (Spanish & English)** - Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate) - Proven work experience as a Customer Service Associate, Sales Associate, or similar role. - Knowledge of inventory stocking procedures - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Wellness Resources - Profit Sharing We have the **4 C’s** that make your job a career! **Career Development-** To invest in your personal and professional growth, we offer a variety of training resources. **Compensation-** We offer competitive market wages, great benefits, PTO & bonus potential! **Culture-** We are family-owned, which gives us a unique culture, and we have fun with everything we do! **Care-** We care about all our employees because we would not be wh…