Customer Service Support Associate/Runner

Do you love working with cats and dogs? Work with pets every day at our award-winning pet boarding, training, and daycare facility! JOB SUMMARY Customer Service Associates ensure positive relationships are developed and maintained with our furry guests and their owners! Customer Service Associates provide critical face-to-face interaction with pet owners and have the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, pick an appropriate pet grooming service, and schedule boarding stays. Holiday Barn is a high-volume pet resort in Richmond, with the opportunity to discuss pet care with owners on a daily basis. Candidates for this position must be able to take care of all arrival and departure procedures for our guests, meet and greet our customers in a friendly and professional manner, work with customers during pick-up and drop-off, have the ability to multitask and handle a high volume of phone calls in a fast-paced environment with ease. Customer Service Associates are an intuitive part of our "pack" and work within our company's values and brand experience. PREFERRED REQUIREMENTS - A person who thrives on interacting with people, dogs, cats, and other animals. - Previous knowledge of register function and cash handling. - Proven ability to provide excellent customer service while following company policies. - Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial. - Excellent verbal and written communication skills and have the ability to work well in a team. - Flexibility - we are a pet boarding business; candidates must be ready to work weekends and major holidays. - Ability to use Microsoft 365. Full time employees may be eligible for access to company sponsored medical, dental and vision insurance, company paid life and long-term disability insurance, and generous paid time off. Part-time, or less than 30 hours weekly, starts at $13/hr. Full-time employment starts at $15/hr. Plus an additional $2/hr on weekends and holidays. This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc. Holiday Barn is a drug free workplace. Holiday Barn is an equal opportunity employer. ### Benefits Employee Refurral Program, Employee Discount Program, Pet Insurance, Wellness Benefits, 401k Plan (eligibility rules apply), Pet Benefits