Customer Service Specialist - Wholesale

Who We Are: At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: Runner First We act in the best interest of the runner Word is Bond We do what we say we’ll do Champion Heart We give our all in everything we do There is no “I” in Run We stay generous with our humanity Keep Moving We find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there. Your Job: The Runner Experience (REx) team is the Brooks service organization and is second to none. As a member of the REx team, you will be obsessed with creating connections and ensuring that all customers – internal and external, business and customer – have what they need to run their path to a better self. As a Runner Experience Specialist at Brooks, you will provide industry-leading service though a variety of communication channels while serving as a trusted resource for customers, runners, retail partners, and internal teams. You will seek timely solutions to customer inquiries, manage order administration, provide product expertise, and contribute to continuous improvement efforts that enhance the customer experience. You will be the first and last point of contact for many customer interactions, building loyalty through exceptional service and ensuring every interaction reflects the Brooks commitment to helping people move through the world with confidence. As a Runner Experience Specialist, Wholesale at Brooks, you will provide industry-leading customer service directly to retail partners, ensuring success for them as they serve the needs of runners in their communities.