Customer Service Specialist

**VLS Environmental Solutions, LLC**, is a recognized leader in providing sustainability solutions, with three divisions providing industry-leading services. With a mission to innovate solutions to meet clients' sustainability goals, VLS has over 1,200 employees in 40+ locations across North America. **Waste Services** VLS Waste Services provides customized waste processing solutions for hazardous and non-hazardous industrial and commercial waste, including landfill diversion and sustainability programs, solidification of liquid waste, recycling, wastewater treatment, and waste sequestration. **Railcar Services** VLS Railcar Cleaning and Repair Services division provides specialty cleaning services for difficult-to-clean products, including chemicals, hardened materials, and pressurized gases, and comprehensive repair services for certified full-service repairs, tank car qualifications, and maintenance. **Marine Services** VLS Marine Services division offers state-of-the-art barge cleaning, repair, and gas-free facilities for various chemical solvents and downstream petroleum products. **Role Summary** The **Customer Service Specialist (CSS)** serves as the primary point of contact and gatekeeper for all inbound material scheduled for the facility. This position is responsible for coordinating and scheduling inbound deliveries based on site volume capacity, processing capabilities, and operational priorities while ensuring all required documentation is complete prior to arrival. The CSS maintains the facility's daily operating schedule to support safe, compliant, and efficient plant operations. The CSS develops and maintains strong working relationships with internal and external Account Managers, customers, transporters, and third-party transportation providers to coordinate inbound shipments and transportation services. Working closely with Operations and QA/QC, the CSS communicates critical scheduling information, material acceptance decisions, documentation of discrepancies, and post-receipt safety or compatibility updates to ensure incoming materials are received, processed, and managed in accordance with company procedures and regulatory requirements. **Essential Responsibilities** - Serve as the primary point of contact and gatekeeper for scheduling all inbound and outbound material deliveries, ensuring site capacity, waste acceptance criteria, and operational requirements are met prior to scheduling. - Coordinate and maintain the facility's daily inbound and outbound schedule based on site volume capacity, processing capabilities, operational priorities, and customer requirements. - Develop and maintain strong working relationships with internal and external Account Managers, customers, transporters, and approved third-party transportation providers. - Source, coordinate, and secure transportation services from approved third-party carriers to support customer shipments throughout the United States. - Review waste profiles, shipping documents, manifests, bills of lading, and other required documentation to ensure completeness and accuracy prior to scheduling deliveries. - Coordinate with QA/QC and Operations regarding waste acceptance, material compatibility, documentation discrepancies, and scheduling changes to ensure safe and compliant receipt of all inbound materials. - Communicate QA/QC findings, material restrictions, safety concerns, and other post-receipt updates to customers, Account Managers, and transporters as appropriate. - Coordinate with customers to resolve manifest discrepancies, shipping documentation issues, scheduling conflicts, and delivery exceptions. - Prepare manifests, non-hazardous shipping labels, bills of lading, and other required regulatory and shipping documentation. - Monitor daily shipments and proactively communicate scheduling changes, delays, or operational impacts to customers and facility personnel. - Operate the facility scale and accurately enter shipment information into compan…