Customer Service Specialist

Provide crisis intervention, information and referral and safety planning through a 24 hour hotline. Provide general shelter support and assistance to direct service staff in providing services to shelter residents. Currently, there is one part-time position with no benefits working the following hours and days. These positions are located at the shelter. There is no remote working. Saturday and Sunday 3-11pm part-time evening (no benefits) The employee(s) hired needs to be flexible because they will be responsible for working some holidays on an as needed basis. The position will start at $15.62 per hour. As an employer, St. Louis County cares about the health and well-being of our employees. In an effort to provide for the best possible work-life balance, the County offers a generous benefit package which includes affordable health insurance, dental and vision coverage, 4 weeks of Paid Time Off the first year, 11 paid holidays, deferred benefit retirement plan, paid life insurance as well as short and long term disability. A full listing of benefits is available under the benefit tab at the top of this page. ***Be advised that this position may be funded through one or more funding sources, which may include grant funds, the county general fund, or other authorized funding sources. Employment in this position is contingent upon the continued availability of funding. In addition to funding availability, programmatic requirements and organizational priorities may require the modification, reassignment, reduction, or elimination of the position, subject to applicable County policies and personnel rules.*** - Assist in providing new residents with transportation to shelter. - Assist in answering hotline calls, assist in determining resident eligibility for service, and assist in making arrangements for new resident admittance to shelter. - Assist in providing new resident with orientation to shelter facility and shelter guidelines. - Assist in maintaining a clean and sanitary shelter environment. - Establish positive relationships with residents that foster empowerment. - Provide appropriate community resources and referrals and advocacy to residents in coordination with case management staff. - In coordination with case management staff, provide follow-up services to residents departing from shelter. - Participate in special projects such as special events and field trips and assisting with coordinating and putting away donations. - Accurately collect and input data into database system. - Provide staff coverage on weekends. - Perform other duties as required or assigned. Equivalent to a high school diploma or GED equivalent and one year of customer or call center experience. **SELECTION AND APPOINTMENT** **:** A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available. The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire. The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision. All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Sc…