Customer Service Specialist

**Who are you:** Are you an individual who loves to problem solve, has great listening skills and is customer service focused? Are you accustomed to a fast-paced environment all while remaining positive and upbeat? Do you display professionalism and genuinely care about a company's positive culture and values? If so, we would love to hear from you. We are looking to hire a Service Call Agent to oversee customer inquiries and concerns in our call center environment. **What you will be doing:** What to expect as a Customer Service Specialist: This is a hybrid role - between Front Desk Support and Customer Service Specialist. Both roles will have an emphasis on Customer Service. • Customer Interaction - Call intake • Listen attentively to customer concerns, inquires, and service requests. • Gather and document accurate information about the customer, appliance model, serial number, issue, and pertinent details. • Communications Hub • Work within the supportive team in the Service Department • Appointment Scheduling • Quality Assurance and Problem Resolution • Front Desk Support 2 days a week • Weekly Pay **Our ideal candidate has:** - 1+ years of experience as a Call Service Agent, or similar experience/call center - Excellent verbal and written communication skills - Desire to continuously expand skillset - High School Diploma or equivalent **About our client:** Established in 1983, our client is family owned and operated. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally. **Additional information:** - Monday-Friday, 8:00am-4:30pm - Competitive hourly rate - $21.00-$23.00/hour depending on experience - Healthcare - 401k match - Vacation and Sick Time - PTO