Customer Service Specialist II

## Description This position offers a starting salary range of $32,700 - $39,240 per year, depending on experience and qualifications. Children’s Center of Wayne County (TCC) The Children’s Center, founded in 1929, provides evidence-based clinical therapy to children who deal with mental, behavioral, emotional, intellectual, and developmental health and educational challenges or may have experienced trauma. **School + Community-Based Partnerships:** We partner with K-12 schools and community organizations that serve children to provide clinical therapy, counseling, psychological services, and psychiatric evaluations, treatment & interventions. **Child Welfare:** In addition to the clinical therapy programs offered, The Children’s Center places children in licensed foster homes, and supports them throughout their time in the child welfare system. **Child Well-being + Family Success:** We operate an onsite family success center that promotes child-wellbeing and offers children and youth from all walks of life to access relevant mental health crisis prevention and child abuse and neglect prevention services. **Advocacy:** We champion child and youth well-being for those experiencing poverty-related issues, those within the child welfare system, and those in need of evidence-based, clinical therapy. TCC’s mission is to help children and families shape their own futures. If as many children as possible, and their families can easily access comprehensive, evidence-based, clinical therapy that is integrated into and supports their everyday lives then, children will experience an improved quality of life where they have a true sense of agency and empowerment in their lives. We embrace and demonstrate a set of Core Values as the foundation of our culture. They define how we do what we do, and what we value in our work with each other and our community. Daily demonstration of these values, in mindset and behavior, is required to be successful as a TCC team member. • Dedicated-We are devoted, dedicated and always willing to pitch to accomplish our mission. • Passionate-We are passionate about what we do and helping the people we serve. • Accountable-We do what we say and accomplish all aspects of our responsibilities. • Can Do Attitude- We approach our responsibilities with a positive attitude. • Respectful- We always treat co-workers, donors, children and families with the utmost respect, courtesy, and patience. **Job Summary** The Customer Service Specialist II ensures there is a welcoming front desk experience. This role helps families with questions and complaints. This role provides families with information about services, answering the phone, processing transportation and translation requests. This role works with all staff within the agency. **Job Requirements:** • High school graduate or equivalent, some college coursework preferred. • Must always maintain professional standards while conducting agency business. • Ability to demonstrate basic computer skills Experience with electronic health records and insurance verification is a plus. • Previous customer service experience in a client facing CMH/healthcare position preferred. • Must be comfortable being the main point of contact, face to face and over the phone in a fast-paced office setting. The ability to multi-task effectively with minimal errors is highly desired. • Develop Performance Goals and Expectations with immediate supervisor annually. • Always collaborate and maintain professional standards while conducting agency business. **Essential Functions** • Welcome clients and have knowledge of where in the organization information can be obtained regarding available support, services and benefits. • Check clients in/out for appointments via the EHR and/or other forms as required • Call clinician/psychiatric support staff once a client has been waiting in lobby for 10 minutes or more. • Answer incoming calls and retrieve all voice mails left on the centralized scheduling…