Customer Service Specialist - Franklin, OH

**Atlas Roofing Corporation**, a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work. **Atlas Roofing Corporation** has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution. **Atlas Roofing Corporation** is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products. **Atlas Roofing Corporation**, a privately owned company, established in 1982, is an international and multi-divisional manufacturer of roofing, sheathing, facer, and insulation product solutions. **Atlas Roofing Shingles, Underlayments and Ventilation** is seeking a **Customer Service Specialist** for the **Franklin, OH** facility**.** **Customer Service Specialist Primary Responsibilities** - Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience. - Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service. - Handles all customer requests promptly managing customer orders from placement through shipment and billing. - Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations. - Advises management and outside sales of changes in lead time, or production problems that may impact customer service. - Completes Special Approval Request and Buying Agreements for deviated pricing as necessary. - Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum. - Follows up proactively on quoted projects to assist in securing orders. - 25% Travel **Customer Service Specialist Experience** - Customer account management experience preferably in a manufacturing environment **Customer Service Specialist Knowledge, Skills & Abilities** - Excellent telephone skills (primary liaison between customer and company) - Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce. - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers **Customer Service Specialist Education, Licenses & Certifications** - A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment **Total Compensation** - Salary - Starting in the upper $40ks - Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Flexible Spending Account. ***Atlas Roofing Corporation*** *is an Equal Employment Opportunity Employer.* ***No calls or agencies please.***