Customer Service Specialist

Location: New Rochelle, NY Hours: Full time 35 hours a week 8:30-4:30 Monday through Thursday, alternating Friday 8:30-5pm and Saturday 9-5pm Pay: $19 hourly OVERVIEW OF PRIMARY RESPONSIBILITES: In this role you will: Be customer focused, able to multi-task in a high volume community counseling center Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments Answering phones, directing calls and taking messages Scanning to electronic healthcare record, copying, filing, and archiving charts Submitting emails Perform other duties as assigned QUALIFICATIONS: The ideal candidate will: Have a minimum 1 year in a clerical support role Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records. Possess excellent communication, customer service, and organizational skills Bilingual English and Spanish speaking a plus PRIMARY FUNCTIONS: Answering Calls Emailing Faxing Co-Pay collection Mail Processing Appointment Scheduling Registration of new clients ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT: Assignments may be determined at a future date QUALIFICATIONS AND ATTRIBUTES: The ideal candidate will: Have a minimum 1 year in a clerical support role Have computer skills and experience working with electronic health records Possess excellent communication, customer service, and organizational skills Bilingual English and Spanish speaking a plus EDUCATION AND EXPERIENCE: High School Diploma or GED PHYSICAL CHARACTERISTICS: Must be capable to sit or stand in front of a computer for long-periods of time Able to work in open space floor plan Must be capable to move throughout work day and follow people served throughout community Work alongside co-workers within 3 feet Must be able to move in tight spaces Occasional lifting of > _25+ pounds