Customer Service Section Supervisor

| DEPT OF TRANSPORTATION *Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.* *Check out a day in the life of our Motor Vehicle Division employees truly thriving! [CLICK HERE!](https://vimeo.com/1116251291 "MVD")* | | --- | ### **Customer Service Section Supervisor** ### **\*\*Open to current ADOT EMPLOYEES Only\*\*** | Job Location: | | --- | #### MVD Support Services #### 1801 W. Jefferson St #### Phoenix, AZ 85007 | Posting Details: | | --- | #### Salary: $51,637.87 #### Grade: 20 #### Closing Date: 07/06/2026 | Job Summary: | | --- | Supervise/monitor/coach direct reports and the day-to-day operations of the MVD Support Services that provides technical support and assistance to MVD Field Offices, Courts, Law Enforcement, Federal Motor Carrier Safety Administration (FMCSA) and other government entities out of state. May be required to travel to include overnight stay. *This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.* *The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.* | Job Duties: | | --- | Responsible for monitoring the activities of the units, creating and conducting training presentations through webinars and monthly in service sessions; conducts performance evaluations and progressive discipline if necessary. Resolves unusual and complex customer complaints or problems under sometimes adverse conditions. Oversees other states' transmissions of driving records into the current 50 system to ensure the transmission is downloaded correctly and address any records that impact Arizona or the driver of that state by researching, correcting or communicating with the state of record or corresponding with the customer. Work closely with FMCSA on annual CDL Audits to ensure there are no findings against Arizona on CDL Driving Records and also continually works with the American Association of Motor Vehicle Administrators (AAMVA) tracking, updating, and correcting CDL Drivers. This position also creates and participates in training external State Agencies through Web-X on topics related to MVD Support Services. Research and complete legislative analysis; participates in legislation implementation teams. Conducts testing and scenario writing for system updates and improvements. | Knowledge, Skills & Abilities (KSAs): | | --- | **Knowledge of:** • Arizona Management System and Continuous Improvement. • Federal and state statutes (FMCSA, A.R.S. Title 13, 28, 41) regulations, codes and standards related to the area of responsibility. • MVD and Program policies, procedures and operations, related to National Motor Vehicle Title Information System (NMVTIS), Commercial Driver License Information System (CDLIS), Problem Driver Pointer System (PDPS). • In-depth knowledge of the structure and operation of the sub-programs for which this position is responsible. • Professional standards and regulations. • Operational systems and procedures. **Skills in:** • Research and investigative skills; assess contributions and performance of employees. • Plan, assign, and supervise the work of others. • Motivate and provide direction in the activities of subordinates to accomplish goals. • Monitoring and assessing the performance of individuals to make improvements or take corrective action. • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Communicate and interact effectively with members of the public. • Use of Google Workspace, Microsof…