Customer Service Sales Representative - Call Center

Tuff Shed is recruiting for a full time Customer Service and Sales Representative located at our Lancaster, TX call center. Hybrid work schedule option available after Training: 2 days remote / 3 days in office Based at the Customer Service Center, the Customer Service & Sales Representative (CSC Rep) is responsible for selling Tuff Shed provided wholesale products and services to Home Depot (HD) customers. Additionally, the CSC Rep is responsible for providing excellent customer service and support to our customers and partners in order to achieve Tuff Shed’s sales and customer satisfaction objectives. The essential functions of this position include, but are not limited to: Courteously and professionally communicates and corresponds with customers and Tuff Shed/HD partners via inbound and outbound calls, emails, and chat Sells Tuff Shed supplied wholesale products and services to HD customers; achieves all monthly goals Accurately tracks and reports customer leads via Salesforce CRM and sales via spreadsheets and JD Edwards data management system Promptly follows up with customer leads via phone, email, or chat after receiving lead information Secures sensitive customer information when sending personal information via email or the web with the security measures in place for Internet use, as well as shredding any printed materials with customers’ personal information Corresponds with the data entry department on customer orders, as necessary, to resolve any order issues SKILLS AND EXPERIENCE: Highly motivated, with a competitive spirit Ability to work within a flexible schedule, including evenings and weekends (hours of operation are Mon-Sat 7:00am to 9:00pm, and 8:30am to 7:00pm on Sunday). Experience working in a call center or customer service environment preferred Sales experience, including direct sales/internet/phone sales preferred Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software is highly preferred Ability to solve problems using sound logic and good business judgment Ability to read, write and understand instructions given orally, in writing and/or in diagram form Ability to prepare written correspondence such as emails and chats that create a professional image for Tuff Shed Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public Ability to prioritize and effectively manage time Ability to work successfully within a team environment Bilingual (English/Spanish) skills a plus EDUCATION: High school diploma or equivalent WHAT'S IN IT FOR YOU? Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member: OUR COMPETITIVE BENEFITS AND REWARDS Competitive compensation Medical Benefits including Virtual Visits- The care you need-when, where and how you need it! Dental & Vision Benefits Flexible Savings Account (FSA) Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company Paid Time Off and Paid Holidays. 401(k) plan On-Demand Access to Your Pay! - Why wait until pay day? NEXT STEPS: Learn more about us! Check out the TUFF SHED Website at www.tuffshed.com/careers Interested? Select "Apply!" We'd love to hear from you! Predictive Index Survey: As part of the application process, please take a short survey, called Predictive Index. Click on the following link to complete this five to seven minute survey: https://assessment.predictiveindex.com/4Va/7c2a4411-266f-442b-886c-7769288e3a86?type=candidateba SLS2021