Customer Service

Performs work of moderate difficulty in assisting internal and external customers with requests for information or services and in resolving customer requests, complaints, or problems; maintains customer accounts and interprets center policies and procedures. Work is performed under general supervision, often using independent judgment to resolve situations. Performs related work and other duties as assigned. **\*Shift Hours: 8:00am-12:30pm\*Days: Monday-Friday** - Delivers uncompromising customer service responding immediately to customer requests, inquiries, and concerns. - Works directly with the public in person and on the phone demonstrating good communication skills in a warm and friendly manner. - Provides information regarding services offered and assists customers, sometimes dealing with difficult situations or people. - Performs related administrative work including data entry and record keeping. Reviews various reports and edits to ensure accuracy. - Sells and/or upgrades center memberships, takes program registrations and assists customers with facility rentals. - Provide customers with product and service information regarding the facility. - Sells and/or upgrades center memberships, takes program registrations and assists customers with facility rentals. - Collects fees and conducts point of sale transactions while following all applicable policies and procedures governing revenue collection, cash handling and end of day reconciliation. - Performs inventory of front desk office supplies. - May work varied shifts to accommodate customers and facility. **Education** Required: Completion of the tenth grade in High School. **Experience** Preferred: One (1) to two (2) years of customer service experience (could be in a variety of settings). **Certifications/Licenses** Required: Upon employment may be provided training for certification in CPR and First Aid. **Knowledge, Skills and Abilities** - Strong ability to work with public in person and by phone. - Ability to advise on and interpret County policies in researching and resolving customer inquiries, requests and complaints. - Ability to communicate effectively both orally and in writing. - Ability to develop and maintain excellent working relationships with staff, coworkers, activity participants and the general public. - Ability to function as part of a team. - Ability to perform set-up and breakdown of tables, chairs and equipment as required for programs, activities and rentals. - Good knowledge of office terminology, procedures, equipment technology. - Ability to maintain membership accounts involving mathematical computations. - Ability to follow oral and written direction and work procedures. - Ability to take initiative and follow through to completion. - Skills in using Microsoft Word, Excel and other computer software. **Additional Requirements** Must be 16 years of age or older. Must be able to work a flexible schedule. **Supervisory Responsibilities** None