Customer Service Representatives

Department: 02198 - Finance & Ops Responsibilities: Customer Service Representative, II Opening Procedures: • Set up classrooms for instructors’ needs and clean whiteboards/spot check furniture • Note and keep record of classroom and technology issues Duties: • Assist students and instructors with printing, copying, and audio/video equipment • Answer questions regarding Continuing Education and the university via telephone or in-person • Check on classes in session and provide assistance as needed • Enroll students in requested courses via PeopleSoft and the university intranet • Maintain and resupply inventory in classrooms and print rooms • Assist other departments within Continuing Education as requested • Other duties as assigned Closing Procedures: • Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs • Turn off lights and lock computer labs • Sweep building for students before exiting building and ensuring exterior doors are locked This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead. High school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills. Job Summary: Customer Service Representatives This position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM – 5 PM, in addition to regularly scheduled weekday evening shifts. Learn more about the great benefits of working for University of Utah: benefits.utah.edu The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget. Minimum Qualifications: EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Customer Service Representative, II: Requires at least 1 year of related experience. Additional Information: The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state…