Customer Service Representative

## Description **Position Summary:** The Customer Service Representative reports directly to the Store Manager and is responsible for the safe and profitable operation of a retail facility. The incumbent will provide exceptional customer service, while accurately transacting sales of fuel and merchandise, and maintaining a clean and safe work environment for all. This position requires basic proficiency in math, making change, operating a cash register, checking till at the end of shift, maintaining required inventory levels, using Microsoft Office suite and excellent customer service skills that serve to promote the business **Essential Job Functions:** - Provides exceptional customer service, representing Vitus in a positive manner including but not limited to, a pleasant greeting, smiling, making eye contact, soliciting additional sales, processing the transaction accurately, thanking the customer and inviting them to return - Responsible for all retail sales, selling tobacco in accordance with federal, state, local and company rules and regulations - Open/Close store as needed - Handles cash and operates a computer based cash register - Balances cash register at the end of shift - Secures all funds in safe or register - Makes timely drops and maintains cash drawer at or below maximum level, in accordance with Company policies, guidelines and procedures - Performs daily station cleaning while maintaining a safe work environment - Complies with company standards on carding customers for all age restricted products - Prepares food & drinks, cleans, stocks and maintains food prep area in compliance with health codes - Maintains inventory, restocks shelves, refills dispensing machines - Ensures security of store items to aid in loss prevention - Takes reasonable precautions and measure to protect company assets - Ensures cleanliness of store is maintained - Ensures all packaged goods are clean and merchandised properly - Ensures cash is properly reconciled and closing report is executed on closing shifts - Courteous, professional contact with co-workers, customers, vendors and community at large - Neat appearance and good personal hygiene in compliance with company image standards - Preserves the safety of self, fellow employees and all others in the work location - Conducts all transactions and register duties accurately, quickly and in accordance with Company guidelines and procedures - Performs daily station responsibilities, including cleaning duties inside and outside, prepares quality food products, and stocks merchandise - Interacts and communicates effectively and productively with others - Provides regular and predictable attendance - Supports Store Manager as directed - Observes and complies with all company safety policies and procedures **Other Job Responsibilities:** - Other duties as assigned **Minimum Qualifications:** - Must be at least 19 years of age to sell tobacco products - High school diploma, or equivalent - Cash handling and customer service experience **Knowledge, Skills & Abilities Required:** - Knowledge of retail operations - Knowledge of merchandising procedures - Knowledge of Microsoft Office products, specifically Excel - Demonstrated customer service skills - Ability to communicate clearly, verbally and written - Ability to read, write and speak English - Ability to add, subtract, multiply and divide all units of measure - Ability to deal with a variety of variables in situations where limited standardization exists **Education:** - High school diploma, or equivalent (1 year of directly related work experience may qualify to substitute 1 year of education to meet the education requirement) **Required Training & Certificates:** - Training for Alcohol Processionals (TAP) - Food Handlers Card / Food Workers Card - Attends training sessions, seminars and appropriate educational classes required by department. - Computer skills commensurate with program and job applications. **Physical Demand/Work En…