Customer Service Representative

## Job Summary Provides customer service and sales support to the supplier base and internal company end-users. ## Job Description **Customer Service Representative** **Up to $29.00 per hour** **1st Shift** Are you the type of person who jumps in wherever needed, takes ownership, and goes above and beyond to help customers and teammates succeed? We're looking for a dedicated **Customer Service Representative** who thrives in a fast-paced environment and is passionate about delivering exceptional service. This is a great opportunity for someone with strong communication skills, outstanding attention to detail, and advanced proficiency in Microsoft Outlook who enjoys supporting both customers and internal teams. **What You'll Do** As a key member of the team, you'll serve as the primary point of contact for customers and suppliers, ensuring a seamless experience from order placement through fulfillment. **Responsibilities:** - Provide exceptional customer service regarding material availability and order status via phone and email - Coordinate issue resolution between customers and internal departments including Purchasing, Contract Administration, Finance, and Plant Operations - Support internal sales initiatives and track progress toward customer service and order-related goals - Create, update, and maintain reports related to customer issues, order activity, and sales performance - Complete order entry and prepare customer quotes as assigned - Assist with receptionist responsibilities, including answering and directing incoming calls - Demonstrate a willingness to step in and support the team wherever needed - Deliver professional, accurate, and timely written communication to customers and internal stakeholders - **What We're Looking For** **Required Qualifications:** - High School Diploma or equivalent - Minimum of 2 years of customer service experience - Strong computer skills, including Microsoft Office proficiency with advanced Outlook skills - Excellent written and verbal communication abilities - Exceptional attention to detail and organizational skills - Proven problem-solving abilities and commitment to customer satisfaction - Self-motivated, dependable, and accountable for achieving goals and results - Team-oriented mindset with a willingness to go the extra mile **Preferred Qualifications:** - Associate's or Bachelor's degree - Experience in a manufacturing environment - Background in customer service, sales support, purchasing, or order management - Experience using Microsoft Excel and Microsoft Teams **Why You'll Love This Opportunity** \*Competitive pay up to **$29/hour** \*Stable **1st shift schedule** \*Collaborative and supportive team environment \*Opportunity to make a direct impact on customer satisfaction and business success \*Variety in your day with customer interaction, sales support, and cross-functional teamwork If you're a proactive professional who takes pride in providing outstanding customer service and enjoys being a go-to resource for both customers and colleagues, we want to hear from you! Apply today and bring your dedication, communication skills, and positive attitude to our growing team. The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. ## Job Compensation $21.59 - $29.22 ## Benefits Overview We offer competitive company benefits to eligible positions, such as: - Medical, Dental, Vision Insurance - Life Insurance and Disability - Voluntary Wellness Programs - 401(k) or RRSP programs with Company Match - Paid Vacation and Holidays - Tuition Reimbursement - And more! *Benefits may vary based on job, country, union role, and/or company segment.* *Please work with your recruiter or tk representative for applicable benefits information.* ## ## Disclaimer This is to notify the general public that some individuals/entities are using the thysse…