Customer Service Representative

Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate. **Role Summary** Customer Service Representative are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression. **Responsibilities** - Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings. - Knowledge of room openings and availability. - Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily. - Accurately handle all cash and charge transactions. - Make cash drops in the safe. - Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm. - Take work orders from residents and process correctly in the system. - Receive and distribute mail to residents. - Maintain a clean and inviting office - Other duties as assigned - HS Diploma or equivalent - 6 months customer service experience - Legally able to work within State and Federal guidelines **Physical Requirements / Working Conditions** - Continuous standing and walking throughout the duration of each shift. - Bending, lifting, and carrying up to 25 pounds. - Constant face-to-face interactions with customers. - Ability to multi-task and remain positive in busy working conditions. - Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week. - Comply with the brand and Company uniform and hygiene policies. - Fun, fast-paced, upbeat environment