Customer Service Representative - St. Davids

## Description ### Job Description Responsible for answering the phones, scheduling appointments, taking medication refill requests, taking phone messages in a clear, concise, and complete manner, and transferring calls when appropriate to the sites and emergency calls to the Call Center nurses. Also updates patient demographic information with each call. The duties include: - Patient & Employee Relationships: Interact with patients and employees in a respectful manner consistent with the mission and values of CareSouth Carolina. - Greeting: Greets patients and other callers respectfully and compassionately. - Answering Phone: Routes calls and takes messages in a clear, concise, and complete manner promptly and courteously following CareSouth Carolina procedures. - Appointment Scheduling - Re/scheduling: Schedule and reschedule appointments for patients following existing CareSouth Carolina procedures. - Protected Health Information Confidentiality: Maintains compliance with all relevant confidentiality standards including CareSouth Carolina procedures, HIPAA, and Joint Commission accreditation standards. - Teamwork: Promotes teamwork within the Call Center and Harmony with the team. ### ### Education and Experience - High school diploma or equivalent - Three (3) to five (5) years of medical office experience is preferred ### Hours Monday-Friday, 40 Hours, Full Time(9:30 a.m.-6:00 p.m.) ### Location Society Hill, SC *CareSouth Carolina is committed to providing equal employment opportunities to all individuals. We welcome and encourage applications from all qualified individuals, without regard to race, color, age, sex, pregnancy, gender identity or expression, sexual orientation, religion, creed, national origin, ancestry, marital status, citizenship, genetic information, disability, military or veteran status, or any other characteristic protected by law.*