Customer Service Representative

Part-Time Career Opportunity Customer Service Representative ## Ready to be a cornerstone of success? As a Customer Service Representative with Ashley Furniture, you’ll join a workplace that is genuinely invested in your success. This is more than just a role, it's an opportunity to build a rewarding career with room for professional growth and advancement. You’ll play a key role in shaping our customers’ experience by delivering exceptional service both in person and over the phone. We’re looking for Retail Office Associates who are computer-savvy, great at multitasking, and bring strong interpersonal skills and a team-first attitude. If you’re career-minded, customer-focused, and thrive in a fast-paced environment, we’d love to meet you. ## About Us Ashley Furniture is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in creating a positive work environment where our team members can thrive and grow. We proudly operate over 75 locations across: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts. ## Come Grow With Us! ### Benefits of Working With Us: - Recognition and reward programs - Generous employee discount on furniture and home décor - Growth opportunities within the company - Supportive team environment ## Job Responsibilities: - Enter customer orders into the system accurately and completely - Process payments to proper accounts - Maintain security of cash and other legal tenders - Prepare daily deposits in accordance with company policies and procedures - Answer incoming calls and respond to customer inquiries in a timely and professional manner - Schedule deliveries that are convenient for customers and in compliance with company procedures - Maintain open orders and communicate order status with customers - Complete daily reporting requirements - Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance - Support the Office Manager with additional duties as needed ## Qualifications: - High School Diploma or GED required - Strong verbal communication and listening skills - Proficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.) - Strong cash handling skills - Ability to calculate figures including discounts, percentages, commissions, and related transactions - Strong interpersonal and customer service skills - Proven analytical and problem-solving abilities - Ability to use sound judgment while responding to customer or vendor inquiries - Ability to lift and move up to 25 pounds regularly - Bilingual candidates are a plus ## Join the Team If you’re passionate about customer service, enjoy helping people, and are looking for an opportunity to grow with a company that values your contributions, we encourage you to apply today. Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #MPR25