Customer Service Representative

**Customer Service Representative (Sales and Product Support Specialist)** *Be the connection between exceptional products and extraordinary customer experiences* **About Progressive Foam Technologies** Since 1992, Progressive Foam Technologies has been revolutionizing the building‑products industry. From our beginnings in a pole barn—with little more than a vision and a handshake—we've grown into the leading manufacturer of insulated vinyl siding solutions. Today, our products protect and beautify over a million homes across the U.S. and Canada. As inventors of insulated vinyl siding and holders of 30+ patents, innovation drives everything we do. But our greatest asset is our people—team members who live our core values of Integrity, Respect, Excellence, Service, Interdependence, Listening, and Accountability every day. ### **Position Overview** We’re seeking a Customer Service Representative (Sales & Product Support Specialist) to deliver exceptional customer service and administrative support. You’ll manage order entry, resolve issues, and proactively engage distributors, builders, and direct‑to‑consumer clients on behalf of our field sales team. Your insights and reporting will lay the groundwork for future sales growth and operational excellence. **Key Responsibilities** - Customer Service & Order Management - Respond to inquiries promptly by phone and email - Process purchase orders and send order acknowledgments - Track shipments, handle tracing, and resolve claims or complaints - Cross‑Functional Coordination - Liaise with Operations & Logistics to ensure on‑time delivery - Maintain accurate administrative records for both external and internal stakeholders - CRM & Reporting - Update and manage customer data in HubSpot - Generate and distribute performance reports (e.g. dashboards, daily order summaries) - Billing & Invoicing - Prepare and send customer invoices - Product & Pricing Support - Field and track new product or pricing requests from the Sales team - Team Engagement - Participate in cross‑functional and monthly Sales meetings **What We’re Looking For** - Education & Experience - High school diploma or equivalent (college degree preferred) - 3+ years of directly related customer service experience - Skills & Attributes - Excellent oral and written communication - Active listening and professional phone/email etiquette - Strong math and problem‑solving abilities - Proficient with Microsoft Word and Excel - Coachable, dependable, team‑oriented, yet able to work independently **Why work at Progressive Foam?** We aren’t perfect, but we do a really great job treating our employees well, giving them opportunities for advancement while doing satisfying work in a fun culture. **And the benefits are fantastic!** - Medical Insurance (super low premiums and you can cut those low premiums in half if you participate in our Wellness Program) - Employer Contributed HSA - FREE Dental Insurance for employees and their dependents - FREE Short-Term Disability - FREE Life Insurance - Vision Insurance - 401k Retirement Plan (Company Match) (100% vested immediately) - Profit Sharing - Retirement Bonus ($1,000 per year of service) - Long Term Disability - Paid Maternity/Paternity Leave - Educational Assistance - You pay for books, we pay the rest! - Vacation - Paid Time Off - 10 Paid Holidays - Monthly Lunch allowance