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Customer Service Representative - Physician Business Services - Days - FT

Memorial Health System · Biloxi, MS
Full-timeHealthcareEntry Level$81,000–$109,000/yr
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About the Customer Service Representative Physician Business Days role

Customer Service Representative Physician Business Days positions focus on delivering results in their domain. This page aggregates open Customer Service Representative Physician Business Days roles and what employers typically expect.

Receives customers over the phone and in person to discuss their bills and any problems they may have with billing. May provide financial counseling to the patient as well as discuss insurance details if available. ### Responsibilities - Responds to patient's financial inquiries. - Investigates and answers patient inquiries within 24 hours. - Completes paperwork to take corrective action on discrepancies. - Updates patient accounts prior to statements being sent. - Documents all account activity daily. - Provides financial counseling for the patient. - Explains bills to patients while collecting payments or establishing financial arrangements. - Maintains knowledge of available financing alternatives. - Gathers account information and forwards to collection agency. - Communicates with collection agency regarding account status. - Works aged balance reports to collect on old accounts receivable ### Qualifications Education: - High School or GED Experience: - 1 year in Patient and insurance billing, collections, or customer service Skills: - Oral and written communication skills - Customer relations skills

Salary estimate

$81,000 – $109,000/yr
Provided by the employer.

Skills for this role

Communication

Resume tips for Customer Service Representative Physician Business Days applicants

Interview preparation

Prepare concrete STAR-format stories that show Customer Service Representative Physician Business Days outcomes you drove.

Research the employer's product and recent news before the interview.

Be ready to explain how you'd approach a typical Customer Service Representative Physician Business Days problem end to end.

Have thoughtful questions ready about the team, tools and success metrics.

About Memorial Health System

Memorial Health System is actively hiring on Jobedly. Explore their open roles and what it's like to work there.

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