Customer Service Representative - PH (Remote)

**Overview:** **Snapscale** is seeking a **Customer Service Representative** to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination. **Key Responsibilities:** - Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues - Handle customer complaints, providing appropriate solutions and alternatives within established guidelines - Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities - Maintain a positive, empathetic, and professional attitude toward customers at all times - Process orders, forms, applications, and requests accurately and efficiently - Keep detailed records of customer interactions, transactions, comments, and complaints - Communicate and coordinate with internal departments to ensure customer needs are met - Follow communication procedures, guidelines, and company policies - Stay knowledgeable about company products, services, and policies - Ensure customer satisfaction and provide feedback to the customer service manager **Perks:** - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development - Fun and supportive working environment - Minimum of 1 year relevant experience in the BPO or customer service industry - Accounts Receivable and Billing experience (preferred) - Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls - Excellent written communication skills for handling professional email and chat correspondence - Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines - Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations - Collaborative team player with a proactive mindset and strong sense of ownership and accountability - Ability to follow processes, adapt to feedback, and maintain high service quality standards - Comfortable using CRM systems, ticketing tools, and standard office software