Customer Service Representative

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this **Customer Service Representative** opportunity at **NDX H&O Dental Laboratory** in **Manchester, NH**. **The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.** **This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!** **Primary Responsibilities and Essential Functions of the Position:** - Answer phones in a timely manner - Process outgoing calls in a timely manner - Troubleshoot technical issues, including shade, material, poor impressions and missing items or information - Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations - Analyze remakes by customer and ensure any issues are resolved - Perform cross-selling and sales calls - VDLP: delete doctors, update accounts, enter doctor preferences to maintain an accurate database - Schedule FedEx pickups when necessary and check FedEx tracking for individual offices - Submit new doctors to LMS - Responsible for Pricing - Manage price lists for ADL and IDA - Assist Accounting and Sales with pricing and pricing requests - Make decisions to either set up a new catalog or use an existing one - Manage and set up new accounts - Customer retention - All other duties as assigned **Skills and Abilities Required:** - Must be able to read, write, speak and understand English - Must have computer skills including typing and familiarity with Microsoft Office products - Verbally communicate via telephone-maintaining a positive demeanor - Verbally communicate with all levels of staff-maintaining a positive demeanor - Takes initiative - Listening Skills - Attention to detail and accuracy **Minimum Education and Experience Required:** - Required: High school diploma or equivalent - Preferred: Minimum 5 years of experience in a dental environment or call center **Hazardous Materials or Equipment Used:** - General office equipment **Physical Requirements:** - Perform tasks at multiple workstations-standing and sitting for extended periods of time - Push, pull, lift, and/or carry up to 25 pounds