Customer Service Representative

Customer Service Mackin’s Auto Body is seeking a fulltime Customer Service Representative (CSR) with exemplary customer service skills for our Tesla certified location. We are looking for a self-motivated individual who demonstrates follow through while multi-tasking. In this entry level position, you will receive ongoing training and a chance to grow within our highly successful company. **Responsibilities Overview:** - Greet all customers upon arrival, qualify the customer and vehicle, and determine their specific needs - Based on customer input, assure their understanding of the collision repair/ claims process - Inform the customer of the positive qualities of Mackin’s Auto Body - Obtain necessary customer information - Take photos to document the needed estimate - Note any non-collision damage or maintenance issues that may impede our repairs - Set up an appointment for estimate and /or date - Perform the pre-repair inspection upon drop off with the customer - Maintain contact with the customer during the repair and proactively inform them if anticipated delivery date changes - Review vehicle post repair for repair/ refinish condition - Filing, paperwork as needed **Required Skills:** - Strong interpersonal skills - Empathy - Knowledge of sales and customer service - Well organized **Mackin’s Auto Body offers:** - Competitive pay!!!!! - Monday through Friday, NO WEEKENDS!! - Excellent Medical and Dental Package - PAID Time Off - PAID Holiday - PAID I-CAR training and certificates - 401k with company match - Training - Opportunities for advancement