Customer Service Representative

## Overview Looking to TRADE UP to a better opportunity? **Lochridge Priest Home Services in Waco, Texas** is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions. **Why join our team:** We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. - Uncapped Pay Potential - Medical, Prescription, Dental, Vision Insurance - Disability and Term Life Insurance - Matching 401(k) - On-going training & development and growth opportunities - Paid Holidays - Paid Time Off (PTO) **What you will do**: - Manage incoming calls from customers - Schedule and manage customer estimates - Identify and assess customers’ needs to achieve full satisfaction of work provided - Manage customer and technician schedules - Renew and manage maintenance agreements - Build relationships with customers and provide top-level service and support - Maintain accurate and detailed records of customer needs, requests, and tasks performed - Appropriately handle and de-escalate customer complaints and concerns **Who you are:** - 1-5 years of call center or customer support experience preferred - Valid driver’s license with clean motor vehicle record - Experience with MS Office products preferred - Experience with Service Titan preferred **Who we are:** We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). If this sounds like the perfect opportunity for you, don’t wait! Apply today! *We are an Equal Employment Opportunity Employer* Ability to commute/relocate: - Waco, TX: Reliably commute or planning to relocate before starting work (Required)