Customer Service Representative

## Overview Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports. ## Responsibilities - Answer incoming phone calls. - Attend daily meetings as required. - Review traffic for status, accuracy, and report any potential problems to the appropriate department. - Assign primary vessel group as required. - Confirm trip requirements are met. - Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.). - Assist in the facilitating any action plans developed to address a problem. - Coordinate horsepower requirements with the Scheduler or Scheduling Manager. - Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required). - Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required). - Schedule barges as directed. - Send vessel orders as directed. - Coordinate fleet departures/arrivals. - Calculate and update ETAs on barges in Oasis. - Call dock representatives to solicit status for barges prior to arriving port. - Tender barges upon arrival in port as required. - Document all pertinent trip information and complete reports and written turnover plans for shift relief. - Coordinate trip requirements including but not limited to - Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc. - Communicate delays to Sales and customers. - Monitor heating orders. - Ensure appropriate traffic is correctly entered into Oasis. - Act as ship agent (cleaning, fueling) when required. - Assess all criteria to determine shore tankermen service. - Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc. - All other duties as assigned. ## Qualifications - Follow procedures and verbal/written instructions. - Organized, detail-oriented and accurate. - Self-motivated and multi-task oriented. - Strong written and verbal communication skills. - Ability to operate standard office equipment such as a personal computer. - Identify and review upcoming requirements (orders). **Education:** High school diploma or formal training required; college degree preferred. **Experience:** Prefer minimum 1 year logistics or maritime experience.