Customer Service Representative

**Customer Service Representative (CSR)** 📍 Arlington Heights, IL **Turn conversations into opportunities—and build a career you’re proud of.** At **S&J Plumbing**, we’re not just answering phones—we’re creating exceptional customer experiences from the very first call. If you’re a motivated, people-focused professional who thrives in a fast-paced environment and loves helping others, this is your chance to join a growing, family-oriented company that truly invests in its team. We believe **happy employees create happy customers**, and we back that up with real support, strong culture, and opportunities to grow. If you’re ready to be part of a team that values your contribution and helps you build a long-term career, we want to hear from you. * * * ### 💰 **Pay & Benefits** - **$20–$35/hour** (based on experience) - **Medical, Dental & Vision Insurance** – we cover **80% of premiums** for you and your family - **401(k) with 5% company match** - **Paid Time Off** – up to 2 weeks + paid holidays - **Paid Training** – Nexstar, ServiceTitan, PSP, and ongoing development - **Clear career growth opportunities** - **Supportive, team-first culture with a fun, relaxed atmosphere** * * * ### 🚀 **What You’ll Do** As a Customer Service Representative, you’ll be the first point of contact for our customers—turning inbound calls into scheduled service appointments while delivering a top-tier customer experience. - Answer inbound calls and **schedule plumbing service appointments** - Use proven call scripts while maintaining a **natural, personable tone** - Build rapport with customers and **create a positive first impression** - Accurately enter and update customer information in our system - Communicate effectively with dispatch and internal teams - Handle customer concerns with professionalism and empathy - Support outbound calling efforts to follow up and maximize booking opportunities - Participate in ongoing training and coaching to improve performance * * * ### 🎯 **What We’re Looking For** - **3+ years of customer service experience** (call center or high-volume environment preferred) - Experience handling **multi-line phone systems** - Strong computer skills (CRM systems, typing, data entry) - Excellent **communication and listening skills** - Highly organized with strong attention to detail and follow-through - Ability to **build trust and connect with customers quickly** - Positive, driven attitude in a **fast-paced, goal-oriented environment** - Team player with a competitive edge and desire to succeed - Flexibility and adaptability - **Military experience welcomed and valued** * * * ### 💡 **Who We Are** At S&J Plumbing, our culture is built on four core values: - **Integrity** – We do the right thing, every time - **Professionalism** – We show up prepared and perform at a high level - **Accountability** – We own our actions and results - **Family** – We support our team and treat customers like our own * * * ### 📈 **Why S&J Plumbing?** This isn’t just another customer service job—it’s a career path. Here, your work directly impacts the success of the company, and your growth matters. You’ll be part of a team that values your voice, rewards your performance, and gives you the tools to succeed. If you’re ready to grow with a company that’s going places—**apply today**. * * * **S&J Plumbing is an Equal Opportunity Employer**