Customer Service Representative positions focus on delivering results in their domain. This page aggregates open Customer Service Representative roles and what employers typically expect.
**Work Schedule Overview:** Monday through Friday, Generally 8am-5pm **Position Overview:** Communicate customer delivery needs and appointment dates/times, quote rates of customer and relates service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions. Essential Functions: - Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch. - Enters all orders into computer for dispatch – technical lines require specialized training, experience or knowledge of transportation industry. - Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day. - Prepare customer reports and tracking/tracing as required such as CNI, Daily Activity, and Appointment Board. - Notifies Cargo Specialist Supervisor / management of all service failures. - Proposes and implements solutions to improve overall customer service - Creates and updates location profiles in computer system - Works as dispatcher as volume/vacation schedule dictates - Other projects as assigned by management **Knowledge and Skills Required:** - Port and rail operations; US customs. Intermodal/Trucking experience - Data entry skills - Excellent communication and organizational skills, email, and general office duties - Must be innovative
Salary estimate
$60,000 – $81,000/yr
Provided by the employer.
Skills for this role
Communication
Resume tips for Customer Service Representative applicants
Lead with measurable achievements relevant to Customer Service Representative (numbers, scope, impact).
Mirror the exact keywords from the Customer Service Representative posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Communication).
Keep it to one page for early-career, two pages for senior Customer Service Representative candidates.
Interview preparation
Prepare concrete STAR-format stories that show Customer Service Representative outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Customer Service Representative problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About IMC Logistics
IMC Logistics is actively hiring on Jobedly. Explore their open roles and what it's like to work there.