Customer Service Representative II

**\*\*This role is not open for submissions from outside staffing agencies\*\*** **Customer Service Representative (CSR) II** **What Brought You Here:** - Pay range: $18-$21/hr. depending on experience - Weekly Pay - Quarterly Incentive Compensation Bonus Plan based on company performance - Quarterly safety bonus opportunities - Shift Days and Hours: 1^st^ (M-F, 8:00am – 5:00pm) - Benefits starting **DAY ONE!** **Who You Are:** The Customer Service Representative II (CSR II) is a mid-level customer service professional who supports the organization by telephone, email, and fax. This role is responsible for obtaining, analyzing, and verifying customer order information accurately and efficiently while maintaining a high standard of service and customer satisfaction. The CSR II proactively initiates corrective actions, collaborates cross-functionally, and assists in identifying potential sales opportunities. This position requires strong product knowledge, problem-solving skills, and the ability to manage complex customer interactions independently. **What You Will Be Doing:** - Answer customer service calls within defined Key Performance Indicators. - Receives, prepares, and verifies the accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders. - Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments. - Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation. - Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations. - Handles or refers complaints of product or service failure to the appropriate department for investigation. - Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions. - Prepares price quotations on items contained in the price book creates quotations as required. - Works with the sales, organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings. - Answers customer’s technical questions regarding products and services. - Attends regular customer service / branch meetings. - Support and participate in the organization’s continuous improvement program and product training courses.Perform other related duties and provide back-up support to other group members as assigned by management. - Training team members on processes, products and service value. - Handle complex customer projects and issues. - Manages daily customer back orders. - Ensure correct warranties are distributed as requested. - Adhering to AR processes to meet internal and customer requirements. - Backup for processing of COD/CIA payments. - Maintains appropriate working relationships with internal and external customers **What Skill Will You Bring:** - - 2-5 years of customer service or relevant experience and High School Diploma or equivalent required. - Related glass and aluminum work experience preferred. - Must be able to multi-task, be organized, efficient, and accurate. - Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills. - Experienced user of Microsoft Office 365 suite. - Listening skills and data collection with attention to detail are essential. - Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry. - Must pass criminal background check. **Why Trulite:** Trulite offers the most comprehensive benefit coverage in the industry. Including immediate access to all **health, dental, vision and life insurance** for you and your family. Our commitment to you as a member of our team also includes both **Long Term** and **Short-Ter…