Customer Service Representative II

Cherokee federal, is seeking a dedicated Customer Support Specialist. In this role, you will be responsible for responding to customer inquiries, managing orders and inventory, and ensuring accurate billing and property management. If you have a background in hydrology, electronics, mechanics, or related fields, and possess strong communication and organizational skills, we encourage you to apply. **Customer Service Representative II** **\*\*\*Must live within 35 miles of Tuscaloosa, AL\*\*\*\*** This position requires an active **USAccess** clearance or the ability to obtain a **USAccess** clearance to be considered. Cherokee federal, is seeking a dedicated Customer Support Specialist. In this role, you will be responsible for responding to customer inquiries, managing orders and inventory, and ensuring accurate billing and property management. If you have a background in hydrology, electronics, mechanics, or related fields, and possess strong communication and organizational skills, we encourage you to apply. **Compensation & Benefits:** Estimated Starting Salary Range for **Customer Service Representative II**: $24.00 - $26.00 per hour. Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. **Customer Service Representative II Responsibilities Include:** - Respond to customer inquiries regarding orders, returns, repairs, and accounting information. - Monitor back-orders and generate work orders. - Update procurement information and pricing in the supply chain software system. - Perform personal property and warehouse controlled property duties, ensuring local procedures and policies are followed. - Complete and file appropriate property transfer requests. - Ensure an annual inventory of personal controlled property and warehouse controlled property is performed. - Verify system requirements are met, and proper accounting and reporting procedures are followed. - Prepare and submit billings, track billings, and provide status reports as needed. - Provide coverage for the Toll-Free phone line. - Performs other job-related duties as assigned. **Customer Service Representative II Experience, Education, Skills, Abilities requested:** - Relevant educational background in customer support or other related field preferred. - Familiarity with supply chain software system for procurement and pricing updates. - Knowledge of personal property and warehouse-controlled property procedures. - Strong customer service and communication skills. - Ability to generate and monitor work orders. - Competency in updating procurement systems. - Proficiency in performing inventory tasks and property management. - Skills in proper accounting and reporting procedures. - Capability to communicate effectively. - Capacity to clearly identify as a contractor employee when required. - Must pass pre-employment qualifications of Cherokee Federal. **Company Information:** **Cherokee United Services (CUS)** is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and **serving** the government’s mission with compassion and heart. To learn more about **CUS**, visit cherokee-federal.com. **#CherokeeFederal #LI-RA2** Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. **Keywords** - Hydrologic instrumentation - Customer support - Inventory management - Property management - SAP B1 system **Similar Job Titles** - Hydrology Customer Service Representative - Technical Support Specialist - Inventory Control Specialist - Hydrologic Equipment Technician - Procurement and Logistics Coordinator **Legal Disclaimer:** Cherokee Federal is an e…