Customer Service Representative I

**Location: Onsite in Gainesville, GA** **Regular Shift: 1:00PM – 10:00PM (Training will be 9:00AM – 6:00PM for the first weeks)** ***Note: Weekend availability is required for one weekend day per week*** **Job Type: Full-Time, Non-Exempt** **Pay Rate: $15.50 per hour** **ESSENTIAL DUTIES AND RESPONSIBLITIES** include but are not limited to the following: - Promptly and courteously answer inbound telephone calls. - Assess, prioritize and resolve client issues using good listening and comprehension skills. - Escalate issues to management as appropriate. - Document and retain all pertinent information. **QUALIFICATIONS AND REQUIREMENTS** - Minimum 1 year experience in a customer service position, preferably in a call center environment. - PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred. - Proficient PC skills in Windows-based applications. - Excellent verbal and written communications skills. - Excellent telephone etiquette and strong customer service orientation. - Highly organized with strong attention to detail. - Excellent time management skills. - Ability to work independently and with a team. - Ability to exercise logical critical thinking in problem solving. - Ability to be flexible and quickly adapt to the changing needs in the department. - Flexible with scheduled work hours. - Bilingual English/Spanish is a plus. **EDUCATION** - High School Diploma or equivalent. - Pharmacy Technician Certification is a plus. **PHYSICAL DEMANDS** - Requires sitting, standing, and occasional light lifting. **The Perks of Joining Our Team:** We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future: - **Comprehensive Health Benefits:** Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance. - **Time to Recharge:** Paid vacation and holiday pay. - **Focus on Your Wellness:** We offer a robust Employee Wellness Program. - **Invest in Your Future:** 401(k) with a company match. - **Support System:** Employee Assistance Program provides confidential support and counseling. - **Get Rewarded for Referring Great People:**Employee referral program. **Ready to start your rewarding journey with us? Apply today!** ***ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com.*** ***ProCare Rx is an Equal Opportunity Employer.***